A J.Mac Doors van and technician at a Richmond home with the garage door open

Garage door repair

Your door stopped.
We start it again.

Springs, cables, rollers, tracks and openers, repaired across Richmond, Vancouver, Burnaby, the North Shore and the Fraser Valley.

What we see most

Tell us what it is doing.

  1. The door will not lift

    Usually a broken torsion spring. You often hear the bang from the garage the night before.

  2. It lifts, then drops

    Worn cables or a spring that has lost tension. Stop using the door - this one is a safety issue.

  3. Grinding or scraping

    Rollers or bearings past their life. Cheap now, expensive once the track is damaged.

  4. The opener runs, nothing moves

    A stripped gear or a disengaged trolley. Usually a same-visit repair.

  5. It reverses before closing

    Misaligned safety sensors, or a force setting that has drifted.

  6. Louder than it used to be

    Almost always overdue maintenance. A service now buys years.

Springs, cables and rollers stocked on the shelves of a J.Mac Doors van
On the truck

We do not come back tomorrow for a part.

Every van carries torsion springs in the common sizes, cables, rollers, bearings, hinges, safety sensors and LiftMaster openers. That is why most repairs finish on the first visit instead of turning into a second appointment.

  • Springs, cables and rollers in stock
  • Openers and safety sensors carried
  • Price agreed before anything is touched
  • Every job guaranteed
Ask Jim

Seven answers, in his own words.

Do you replace broken garage door springs?
What’s involved in a spring change?
Do you repair garage door openers?
Should I try to replace or repair a garage door spring myself?
What are some common reasons remotes don’t work?
How can I maintain my garage door?
What can I expect from a service call?
The J.Mac Advantage

Twelve points, every service call.

We bring our store to your door and can fix 90% of all garage door problems on the spot. On a service call we do not just deal with the fault you rang about - the rollers need changing, the door may need lubrication, and all hardware should be checked for wear and tear. A door should be serviced once every year or two.

  1. 01Springs checked and balance tested
  2. 02Cables and drums inspected
  3. 03Rollers replaced or lubricated
  4. 04Hinges and brackets tightened
  5. 05Track alignment checked
  6. 06Bearings and end plates checked
  7. 07Opener force and travel limits set
  8. 08Safety sensors aligned and tested
  9. 09Safety reverse tested
  10. 10Weather seal and bottom rail checked
  11. 11Whole door lubricated
  12. 12The fault you called about, put right
A garage door opener motor unit opened up on the bench
Brands we repair

Whatever is already on your garage.

We repair all different varieties and brands from Stanley, LiftMaster, Genie, Overhead and more. If the machine is 15 to 20 years plus, we will often recommend updating and replacing the system rather than spending your money twice - but that is a recommendation, not a condition of us coming out.

  • Stanley, LiftMaster, Genie, Overhead and more
  • Extension, torsion and commercial springs
  • Spring system conversions to torsion
  • Blocked photo eyes and opener gear changes
30+Years in business
4.82Average rating / 5
15Cities served daily
90%Fixed on the spot
What to expect

How a repair visit goes.

  1. 1You call

    You talk to Angie or Jim, not a call centre. Tell us what the door is doing.

  2. 2We diagnose on site

    We find the actual fault and explain it in plain language, before anything is touched.

  3. 3You get the price first

    A clear number up front. No work starts until you say so.

  4. 4We fix it

    The trucks carry the parts, so most repairs finish that visit.

Door stuck right now?

The trucks carry springs, cables, rollers and openers, so most jobs finish on the first visit.

Call now604-230-3756
Common questions

Straight answers.

Urgent calls are prioritised and we cover Greater Vancouver daily from Richmond. Call 604-230-3756 and we will tell you honestly when we can be there.

In-home consultations for new doors are free. For repairs we diagnose on site and give you the price before any work begins.

Yes. A torsion spring holds enormous tension and an extension spring can travel across a garage when it fails. Do not try to replace one yourself.

Every job is guaranteed, on top of the manufacturer warranties on parts.

All of them. We repair all different varieties and brands from Stanley, LiftMaster, Genie, Overhead and more. We supply Clopay doors and LiftMaster openers, but we repair whatever is already on your garage.

Yes - our trucks are fully equipped to deal with almost any garage door issue you are having, including a new opener installation. On special occasions we may need to re-schedule.

Most repairs can be done within one hour. A new garage door opener takes about two hours. Spring changes take about one hour.

Sometimes you just need to replace the battery, but if there is a hardware failure, we will replace it with a new remote.

On a wood door, keep an eye on the paint or stain - once water starts penetrating the wood, the damage is done. On a steel door, keep the moving parts lubricated. Either way it should be serviced once every year or two, and all the hardware checked for wear and tear.

We bring our store to your door and can fix 90% of all garage door problems on the spot. We diagnose the fault on site, tell you the price before anything is touched, and carry out the twelve point check while we are there.

This most often indicates a blown capacitor. Stop using the opener and give us a call - it is usually repairable.

Check the manual release to ensure the motor is connected to the operator arm. If the trolley has been disengaged, the motor will run happily without moving the door.

Also in repairs

More we fix.

From the workshop

Worth knowing before you call.

Thirty-plus years of doors, written down. Straight answers on springs, openers and what a door actually costs.

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